Return Policy

RISE ABOVE IT – LET’S DO IT:

RETURN & REFUND POLICY

At Rise Above It – Let’s Do It, we want you to love what you ordered. Because many of our items are custom-made, our policy is designed to be fair, transparent, and straightforward.

1. Special Items

Videos: Cannot be returned, but they are fully eligible for replacement if defective.

Watercolor Portraits: Non-returnable. However, we are committed to working closely with you to ensure you are completely satisfied with your artwork.

2. General Products (Apparel, Merch, etc.)

Our Fault (Damaged or Defective): If your item arrives damaged or has a manufacturing error, we’ve got your back. We will gladly provide a free reprint or a full refund, provided you notify us within 15 calendar days of delivery.

Your Fault (Buyer’s Remorse / Wrong Choice): Because items are made to order, we cannot accept returns, exchanges, or offer refunds if you ordered the wrong size, picked the wrong color, or simply changed your mind.

3. Print Placement Tolerance

For all DTG, DTF, EMB, and AOP products, a 0.5-inch print placement tolerance applies. Minor, slight variations in where the print is positioned are standard industry practice and are not classified as manufacturing defects.

4. What Happens If Delivery Fails?

We evaluate undelivered packages on a case-by-case basis:

Before contacting us: Please double-check your shipping address and check in with your local post office (carriers frequently hold unclaimed packages).

Solutions: Depending on the tracking status and reason for failure, we will either provide a complete resolution, or offer you the choice of a paid-shipping reprint or a production-cost refund.

Missing Orders: If your domestic (US/EU) order hasn't arrived within 30 calendar days, or your international order within 45 calendar days, you must report the missing delivery within 1 week of that deadline to qualify for a refund or reprint.

5. Refund Processing Times

Approval: Refund requests generally take up to 2 business days to review and approve.

Bank Processing: If funded via a card top-up, your bank may take up to 10 additional business days to reflect the funds.

Alternative Currencies: If your billing currency is neither USD nor AUD, refunds are automatically routed straight back to your original payment source.

📝 Return & Replacement Request Form

If your item arrived damaged, defective, or hasn't shown up, please complete the form below and submit it within our stated timeframes. No need to ship damaged items back to us!

1. Customer Information

Full Name: __________________________________________________

Email Address: _______________________________________________

Order Number: _______________________________________________

Date Order Was Received: ____________________________________

2. Reason for Request (Check One)

Item arrived damaged

Item has a manufacturing/print error

Video file is corrupt / needs replacement

Watercolor portrait revision request

Package never arrived (Exceeded 30/45-day window)

3. Issue Description Please briefly describe the problem:

4. Required Evidence (For Damaged/Defective Items)

I have attached a clear photo/video showing the defect.

(Note: If multiple items with the same design are affected, please include a single photo or video showing all damaged items together in one frame).

5. Preferred Resolution

Free Reprint

Refund

Please submit this completed form along with your photos to our support team at [Insert Support Email/Link], and we’ll get right on it!

THANK YOU